Level 5 KPAs

Defect Prevention
The purpose of Defect Prevention is to identify the cause of defects and prevent them from recurring.
Defect Prevention involves analyzing defects that were encountered in the past and taking specific actions to prevent the occurrence of those types of defects in the future. The defects may have been identified on other projects as well as in earlier stages or tasks of the current project. Defect prevention activities are also one mechanism for spreading lessons learned between projects.

Technology Change Management
The purpose of Technology Change Management is to identify new technologies (i.e., tools, methods, and processes) and track them into the organization in an orderly manner.
Technology Change Management involves identifying, selecting, and evaluating new technologies, and incorporating effective technologies into the organization. The objective is to improve software quality, increase productivity, and decrease the cycle time for product development.

Process Change Management
The purpose of Process Change Management is to continually improve the software processes used in the organization with the intent of improving software quality, increasing productivity, and decreasing the cycle time for product development.
Process Change Management involves defining process improvement goals and, with senior management sponsorship, proactively and systematically identifying, evaluating, and implementing improvements to the organization's standard software process and the projects' defined software processes on a continuous basis.

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